1d ago
Production Support Engineer
Mexico City
โจ $95k-$130k / yearest.
full-timesenior Hybridsoftware
๐ Tech Stack
+1
๐ผ About This Role
You'll join a support team handling L3 production issues for a global enterprise. Your work will ensure system reliability through code fixes and root cause analysis. This role stands out for its AWS cloud exposure and hands-on L3 support experience.
๐ฏ What You'll Do
- Provide **L3 production support** for Java-based applications.
- Analyze system logs and debug application issues.
- Implement code changes (Java, SQL, scripts) in production.
- Monitor systems using Autosys, Cron, and CloudWatch.
๐ Requirements
- 7+ years hands-on application development and L3 support.
- Advanced Java/J2EE including Spring, Hibernate, REST APIs.
- Mid- to advanced AWS (EC2, Lambda, RDS, DynamoDB).
- Advanced Unix/Linux with shell or Perl scripting.
โจ Nice to Have
- AWS certifications.
- Experience with CI/CD pipelines and DevOps.
๐ Benefits & Perks
- ๐ป Remote flexibility (hybrid model).
- โฐ Full-time stable position.
- ๐ Global company with 9,000+ experts.
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Recruiter Screenยท 30 min
- 2Technical Interviewยท 60 min
- 3Hiring Manager Interviewยท 45 min
๐ฉ Heads Up
- Experience requirement mixes 6+ years and 7-10 years inconsistently.
- Role expects L3 support but also full development skills.
- Hybrid requirement may limit remote flexibility.
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