Description

As a Floor Lead, you will drive store success by upholding exceptional customer service, developing the team, and ensuring smooth daily operations. You'll lead by example, maximize KPIs, and maintain brand standards in a dynamic retail environment.

Requirements

• Outstanding interpersonal and communication skills
• Proficient in point-of-sale systems and inventory management software
• Ability to motivate and collaborate with a team
• Experience in retail leadership or floor management
• Commitment to brand values and compliance practices

Responsibilities

• Lead by example to deliver exceptional customer experience and train team on sales steps
• Drive KPIs including OPH, NPS, SPH, conversion, and sales success
• Participate in inventory cycle counts and order fulfillment
• Maintain visual merchandising standards and fixture integrity
• Support onboarding, performance assessment, and team engagement