Tech Stack

Description

You will guide enterprise clients through their digital transformation journey by deploying, adopting, and optimizing Ada's AI-powered customer experience platform. You'll drive measurable outcomes like automated resolution rates and customer satisfaction, acting as a trusted technical advisor throughout the client lifecycle.

Requirements

• 4+ years in customer success, solutions consulting, or post-sales technical consulting (SaaS, CX, or AI preferred)
• Proven experience managing enterprise or mid-market clients with measurable outcomes
• Strong technical aptitude with APIs, integrations, and system configurations
• Analytical thinker able to interpret performance data and turn insights into recommendations
• Exceptional communication and relationship management across technical and executive audiences

Responsibilities

• Serve as primary point of contact for clients throughout the customer lifecycle
• Own and manage a book of business to achieve measurable ACX outcomes
• Partner with clients to deploy, scale, and mature ACX programs
• Serve as technical consultant on integrations with SaaS and API environments like Salesforce, Zendesk, Shopify, HubSpot
• Analyze AI Agent performance and drive optimization through data analysis and best practices