💼 About This Role

You'll manage inbound inquiries for small business customers' employees via phone, email, or chat, providing expert support on Justworks' HR, benefits, and payroll products. You'll be the go-to resource for resolving issues with empathy and urgency, ensuring a white-glove experience. This role offers a chance to grow in a fast-paced, supportive startup environment.

🎯 What You'll Do

• Manage inbound inquiries via phone, email, or chat
• Assist with eligibility and enrollment in benefits and perks
• Resolve inquiries related to payroll, time, and tax documents
• Manage open cases in CRM to resolve inquiries promptly

📋 Requirements

• 4 years minimum professional experience in customer service
• Experience in B2B SaaS or contact center environments
• Strong customer service instincts and comfort handling challenging situations over the phone

✨ Nice to Have

• Familiarity with HR, benefits, or payroll concepts
• Experience with CRM software

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance (Medical, Dental, Vision)
• 💰 Wellness program offerings
• 🏢 Company retreats
• 📈 Retirement plan

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min