Description

You will lead and grow a Customer Success team, driving customer retention, expansion, and adoption. You'll recruit, mentor, and develop team members while collaborating across departments to build programs and achieve business goals.

Requirements

• 3-4 years of management experience in customer success or account management
• Passion for hiring, developing, and managing a team of individual contributors
• Experience with fast-growing teams, using data to drive initiatives
• Aptitude for learning enterprise infrastructure technologies
• Strong communication and presentation skills

Responsibilities

• Recruit, mentor, and develop Customer Success team members
• Define and lead analytical metrics to guide team direction
• Deliver against quarterly and long-term targets
• Build and execute initiatives to grow customer retention, expansion, satisfaction, and product adoption
• Build and maintain relationships across MongoDB teams and organizations