🛠 Tech Stack

💼 About This Role

You'll deliver advanced technical support to enterprise customers using WordPress ecosystems. Your work will directly impact platform stability and customer satisfaction for major global brands. This role offers deep exposure to cutting-edge web technologies in a collaborative, open-source-driven environment.

🎯 What You'll Do

• Deliver advanced technical support via ticketing systems and calls
• Investigate and resolve escalated WordPress issues
• Perform in-depth debugging using logs and monitoring tools
• Build and maintain internal knowledge resources

📋 Requirements

• Strong hands-on experience with WordPress themes, plugins, and hooks
• Proficiency in PHP, JavaScript, HTML, and CSS
• Experience in customer-facing technical support or enterprise support
• Understanding of REST APIs, HTTP, DNS, and Git

✨ Nice to Have

• Familiarity with WooCommerce or Gutenberg
• Knowledge of enterprise-level WordPress hosting environments
• Experience with caching layers and reverse proxies

🎁 Benefits & Perks

• 🏖️ Open vacation policy
• 🌍 Fully remote work
• 📚 Continuous learning opportunities
• 🚀 Career advancement across multiple functions

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min