Tech Stack

Description

You will provide comprehensive administrative and management support to the field service team, coordinating activities, managing documentation, scheduling technicians, and maintaining certifications. You'll interface between departments and ensure smooth field service operations.

Requirements

• Experience in administrative support and scheduling within a service or field operations environment.
• Familiarity with ERP and CRM systems.
• Strong organizational and communication skills.
• Ability to manage documentation and track compliance with certifications.
• Proficiency in creating reports and presentations (PowerPoint).

Responsibilities

• Maintain and update service records, contracts, and customer/vendor information in the FS database.
• Prepare and distribute service reports, invoices, and project closeout documentation.
• Assist in scheduling and dispatching field service technicians based on training, customer needs, and availability.
• Track and ensure field team submits all service/start-up reports weekly.
• Assist in creating monthly financial reports on service performance, including utilization and costs.