💼 About This Role

You'll provide technical and application support for accounting professionals using our tax product, working via phone and email. Your work will directly help businesses in Australia and New Zealand thrive. You'll collaborate with Product Specialists and Development Teams to deliver excellent customer outcomes.

🎯 What You'll Do

• Provide technical and application support via phone and email
• Collaborate with Product Specialists and Development Teams
• Meet and exceed performance objectives and KPIs

📋 Requirements

• Experience in SaaS or IT product support
• Experience in troubleshooting applications and workflows
• Strong problem-solving and communication skills

✨ Nice to Have

• Experience with accounting products
• Collaborative mindset and team working ability

🎁 Benefits & Perks

• 🏖️ Training and mentoring provided
• 🏢 Hybrid work environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 30 min