🛠 Tech Stack

💼 About This Role

You'll own frontline support for an AI executive assistant platform, resolving issues end-to-end. Your core impact is shaping scalable processes and acting as a cross-functional connector. This role offers autonomy and growth at a fast-growing company.

🎯 What You'll Do

• Own end-to-end customer support across chat, email, and video
• Diagnose and troubleshoot complex technical issues
• Identify patterns and create process improvements and knowledge base content
• Act as connective tissue between Support, Sales, Product, and Customer Success

📋 Requirements

• 5+ years in customer or technical support within B2B SaaS
• Strong written and verbal communication skills
• Experience with customer support tools like Zendesk, Intercom, Jira, or Linear
• Startup-ready: adaptable, fast-moving, and hands-on

✨ Nice to Have

• Active use of AI in workflow with informed opinions
• Proactive at flagging issues and communicating in a remote setting

🎁 Benefits & Perks

• 🏖️ Remote-first with Austin hub
• 🏥 Private medical insurance
• 💰 Pension contributions
• 🍽️ Lunch provided every day

📨 Hiring Process

Submit CV, initial 30-min call, customer case study panel (45 min), and team meeting (30 min)