💼 About This Role

You'll manage ongoing customer relationships and drive adoption for a fully remote SaaS company serving frontline teams. You'll act as the voice of the customer and own renewals, expansion, and customer health.

🎯 What You'll Do

• Lead onboarding of new customers for successful Zipline launch.
• Act as primary point of contact and voice of the customer.
• Build strong relationships across customer organizations.
• Drive adoption, renewal readiness, and identify expansion opportunities.

📋 Requirements

• 4+ years of B2B SaaS account management owning renewals.
• Retail experience preferred in store operations or HQ.
• Strong analytical skills using customer data for strategy.
• Excellent communication and cross-functional collaboration.

✨ Nice to Have

• Experience supporting customer onboarding and implementation.
• Familiarity with SSO, hierarchy/user setup, training.
• Comfortable using AI tools to improve productivity.

🎁 Benefits & Perks

• 🏡 Remote-first culture
• 📈 Stock Options
• 💰 Competitive salary
• 🏥 Benefits
• ⭐ Career development

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Team Interview· 60 min