🛠 Tech Stack

💼 About This Role

You'll join CodeRabbit's customer support team to help customers maximize the value of our AI-powered code review platform. You'll troubleshoot complex technical issues and serve as the bridge between customers and our development team. This role offers the chance to work on cutting-edge AI technology with real-world impact.

🎯 What You'll Do

• Troubleshoot and debug complex technical issues with customers
• Educate customers on best product usage to maximize value
• Setup Zoom calls to resolve issues and improve adoption
• Support customer success and sales teams on retention and expansion

📋 Requirements

• At least 2 years of experience in technical support or similar role
• Business fluency in spoken and written English
• Experience with modern ticketing and customer support systems
• Excellent problem-solving skills to debug complex technical issues

✨ Nice to Have

• Proficiency in at least one programming or scripting language
• Experience with code review processes and tools
• Familiarity with observability, RCA, and debugging practices

🎁 Benefits & Perks

• 🚀 Cutting-edge technology with real-world impact
• 🤝 Collaborative and innovative environment
• 💰 Competitive salary, equity, and benefits
• 📈 Professional development opportunities