🛠 Tech Stack

💼 About This Role

You'll provide live phone support to members of a nutrition-focused healthcare platform, helping them understand benefits, schedule appointments, and troubleshoot account issues. You'll document interactions and ensure accurate member records in a fast-paced, empathetic environment.

🎯 What You'll Do

• Take live inbound calls from members empathetically.
• Document interactions and resolutions for follow-up.
• Verify member eligibility and benefits using internal tools.
• Assist with scheduling, rescheduling, and canceling appointments.

📋 Requirements

• High-speed internet with 100 Mbps download and 20 Mbps upload.
• Experience in a support role (in-person or live calls).
• Ability to communicate complex information concisely in writing.
• Experience handling sensitive information (PII, PHI) and HIPAA basics.

✨ Nice to Have

• Experience in healthcare or nutrition support.
• Multilingual abilities.
• Familiarity with telenutrition platforms.

🎁 Benefits & Perks

• 💵 $20.68/hour part-time pay.
• 💻 Remote work with flexible hours.
• 📞 Equipment provided (laptop, headset).
• 🎂 Paid time off (accrued).

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Phone Screen· 30 min
3. 3Behavioral Interview· 45 min

🚩 Heads Up

• Part-time role (30 hours/week) listed without health insurance benefits.
• Requires high-speed internet and private workspace without mention of compensation for these.
• Multiple simultaneous tasks during live calls may be challenging.