💼 About This Role

You'll own customer relationships from startups to Fortune 500 companies, ensuring every team gets the most out of our AI-powered platform. You'll drive retention, renewals, and expansion while collaborating across teams to improve the product. This role offers ground floor impact at a fast-growing Series-A startup with significant equity.

🎯 What You'll Do

• Manage implementation, training, renewal, and expansion processes
• Provide day-to-day customer support and account management
• Create guides, FAQs, and best practices to empower users
• Collaborate with product and engineering teams on improvements

📋 Requirements

• 2-5 years of customer success or account management experience
• Proven track record of customer retention and expansion
• Strong communicator for technical and non-technical audiences
• Located in or willing to relocate to Santa Barbara

✨ Nice to Have

• Experience in SaaS or AI-driven products
• Startup experience
• Ability to translate customer feedback into actionable insights

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min
4. 4Offer