Tech Stack

Description

You will orchestrate AI-powered customer engagement across the entire customer lifecycle, working with cross-functional teams to design customer programs that adapt based on customer type and engagement patterns. You'll own usage analytics and reporting tools, making AI the engine behind smarter, personalized customer relationships.

Requirements

• Deep understanding of customer success operations with technical aptitude
• Thrives in cross-functional collaboration
• Experience with AI automation and customer programs
• Proficiency with platforms like Salesforce, Gainsight, HubSpot, or similar
• Analytical skills to turn data into actionable insights

Responsibilities

• Redefine customer engagement with AI programs from onboarding to renewal and upsell
• Accelerate customer lifecycle by tracking key metrics like adoption, renewal velocity, and satisfaction
• Build customer insights tools and dashboards for self-service and GTM strategy
• Participate in building integrated customer tech stack with Salesforce, Gainsight, HubSpot, etc.
• Innovate and experiment with AI capabilities, messaging, and segmentation