🛠 Tech Stack

💼 About This Role

You'll manage complex safety cases for Airbnb's global community, handling sensitive issues like discrimination and threats. Your core impact is providing empathy-driven support to restore safety for survivors. This role stands out for its critical focus on Trust & Safety in a leading tech platform.

🎯 What You'll Do

• Manage end-to-end complex safety cases
• Interact with customers via livechat, phone, and social platforms
• Recognize case severity and escalate accurately
• Assess risky behaviors and exercise good judgment

📋 Requirements

• 3+ years of customer service or Trust & Safety experience
• Ability to work weekends and holidays
• High-pressure environment handling sensitive content
• Strong interpersonal and conflict resolution skills

✨ Nice to Have

• Hospitality platform experience
• Additional language proficiency

🎁 Benefits & Perks

• 🏠 Remote work flexibility
• 🏖️ Flexible schedule with shift options
• 💼 Work on impactful safety issues

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Role-specific Assessment· 30 min

🚩 Heads Up

• Role may require moving between teams or changing responsibilities based on business needs
• Shift work including weekends and holidays required
• Exposure to traumatic content without explicit mental health support mentioned