Tech Stack

Description

As a Principal Customer Success Manager at Couchbase, you will manage strategic enterprise customer relationships, ensuring successful adoption and value realization of our database and data platform solutions. You'll act as a trusted advisor to technical and executive stakeholders, driving long-term retention and expansion.

Requirements

• 8-10 years experience in Customer Success, Technical Account Management, or similar customer-facing role
• Experience supporting enterprise SaaS, database, or infrastructure platforms
• Ability to work with technical stakeholders such as developers and architects
• Strong communication and relationship management skills
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight)

Responsibilities

• Serve as primary post-sales point of contact for enterprise and strategic customers
• Conduct regular business reviews and success planning sessions
• Guide customers through onboarding, deployment, and adoption of Couchbase solutions
• Identify opportunities for expansion such as additional workloads or product capabilities
• Monitor customer health indicators and proactively address adoption risks