💼 About This Role

You'll lead post-sale relationships for strategic healthcare accounts, owning adoption, value realization, and long-term success. You'll serve as a trusted executive partner and internal quarterback, translating strategy into measurable outcomes. This role offers high visibility and impact in transforming healthcare.

🎯 What You'll Do

• Establish trusted relationships with C-suite healthcare executives.
• Develop and maintain multi-quarter value roadmaps aligned to customer priorities.
• Lead governance structures including QBRs and escalation paths.
• Orchestrate cross-functional teams to ensure commitments and outcomes are delivered.

📋 Requirements

• 7+ years of customer success or consulting experience in healthcare technology.
• Proven experience influencing C-suite healthcare executives.
• Strong understanding of healthcare operations and IT systems.
• Demonstrated ability to own complex enterprise accounts with accountability for outcomes.

✨ Nice to Have

• Experience with enterprise workflow or automation platforms.
• Bachelor's degree or equivalent practical experience.

🎁 Benefits & Perks

• 💰 Equity offered
• 💵 Bonus eligible
• 🏢 In-person collaboration in San Mateo office 3 days/week