Description

As a Customer Success Manager at Observe.AI, you will drive customer adoption of our AI platform, build executive relationships, and ensure measurable business outcomes through change management and data-driven engagement.

Requirements

• 5+ years of CSM experience for a SaaS solution
• Proven ability to uncover business needs and align product usage
• Knowledge of SaaS business models and customer lifecycle
• Strong communication, presentation, and project management skills
• Data-driven and process-oriented mindset

Responsibilities

• Drive product adoption through change management and executive relationships
• Monitor customer health and take data-driven actions
• Conduct Quarterly Business Reviews to demonstrate value
• Champion retention and partner on upsells
• Advocate for customer needs and educate on new features