💼 About This Role

You'll provide technical support for SiteMinder's hotel commerce platform, helping customers across 150+ countries. Your expertise will drive customer satisfaction and integration success. This role offers hybrid work and a diverse, inclusive culture.

🎯 What You'll Do

• Provide technical support for SiteMinder products via phone and chat.
• Develop customer relationships and resolve configuration issues.
• Manage cases to meet SLAs and personal KPIs.
• Act as technical expert, identifying and communicating issues internally.

📋 Requirements

• High level of customer service and IT technical skills.
• Fluent Italian and Spanish communication skills.
• Strong analytical skills to quickly resolve problems.
• Tech-savvy across multiple platforms in a KPI-driven environment.

✨ Nice to Have

• Stakeholder management and conflict resolution skills.
• Openness to learning and feedback.

🎁 Benefits & Perks

• 📈 Equity packages
• 🏡 Hybrid working model
• 🧠 Mental health initiatives
• 👶 Generous parental leave
• 📚 Investment in personal growth

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Team Interview· 45 min