3h ago

Bilingual Client Technical Support: Portuguese/English

Fort Lauderdale, Florida, United States
full-timemid Hybridfinancial services

Tech Stack

Description

You will assist clients with inquiries about trading offerings, act as a liaison between internal teams and customers, and resolve technical and software issues related to Interactive Brokers' platforms. This hybrid role requires analytical problem-solving and a passion for troubleshooting.

Requirements

  • Bachelor's degree, preferred in a technical field
  • 1+ years in client-facing support role
  • 1+ years Windows and Mac software/connectivity support
  • Excellent verbal and written English and Portuguese
  • Experience with support ticketing systems

Responsibilities

  • Provide support via phone, chats, and tickets
  • Technical and functional support for desktop and mobile applications
  • Troubleshoot web-based offerings
  • Problem management focusing on wide-scale technical issues
  • Escalate client-reported platform issues
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