🛠 Tech Stack

💼 About This Role

You'll provide Level 1 & 2 help desk support for the Executive Office for US Attorneys, serving senior management and attorneys. Your core impact involves resolving hardware/software issues and ensuring seamless IT operations. This role offers room for professional growth in a government-contracting environment.

🎯 What You'll Do

• Install and troubleshoot software/hardware for end users.
• Manage user accounts and mailboxes in Active Directory.
• Provide desk-side training on standard desktop applications.
• Set up and support conference room A/V and online meeting tools.

📋 Requirements

• Backup and restoration administration experience.
• File server support expertise.
• User account and mailbox administration skills.
• ITIL ticketing and incident management knowledge.

✨ Nice to Have

• ITIL Foundations certification.
• Change management experience.
• Active DOD clearance of Level 6 Public Trust or above.

🎁 Benefits & Perks

• 🩺 Health, Dental, and Vision insurance.
• 💰 401k retirement plan.
• 💪 Life Insurance coverage.
• 💳 Flexible Spending Account (Health, Dependent Care, Commuter).
• 🏖️ Paid Time Off and observance of state/federal holidays.

🚩 Heads Up

• Role mixes Level 1 and Level 2 support with senior title.
• Requires conference room A/V setup, deviating from standard help desk duties.
• Lists multiple tasks not typical for senior role, e.g., IT inventory tracking.