🛠 Tech Stack

💼 About This Role

You'll provide written customer support via email for Germany's fastest-growing digital green energy provider, Ostrom. Your work ensures smooth operations like customer switches and billing inquiries. You'll work in a dynamic startup environment with a diverse international team.

🎯 What You'll Do

• Handle customer inquiries via email with speed and empathy
• Manage operational processes like customer switches and billing
• Resolve complex cases with other energy providers or grid operators
• Continuously improve service quality by suggesting process enhancements

📋 Requirements

• Customer service experience, ideally written support
• Proactive and solution-oriented problem-solving approach
• Very good German skills (C1 level)
• Good English skills (minimum B2 level)

✨ Nice to Have

• Experience with Edifact and market communication
• Experience with bilateral clarification in energy sector

🎁 Benefits & Perks

• 📈 VSOP – company shares
• 💪🏽 Learning budget and company pension scheme
• 🌍 Flexible remote work including option to work from abroad
• 🚲 Job ticket, e-bike or e-moped, and discounted gym membership
• 🎉 Regular team events and monthly happy hours

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical assessment or role-play· 60 min

🚩 Heads Up

• Schön zu haben section lists required German C1 as mandatory but not listed in requirements
• Mentions very good German as indispensable but also lists as nice-to-have