🛠 Tech Stack

💼 About This Role

You'll build forecasting interfaces and scheduling algorithms for support teams at companies like Canva and Etsy. Your work directly optimizes the balance between human agents and AI to deliver faster customer service. Backed by $71M in funding, you'll join a mission-driven team redefining workforce management.

🎯 What You'll Do

• Develop forecasting models for support contact volume.
• Design scheduling systems for thousands of agents.
• Enhance MLOps pipelines for rapid model iteration.

📋 Requirements

• Familiarity with ML libraries (pandas, SciPy, seaborn).
• Experience on an ML or algorithmic team.
• Passion for statistical and runtime performance.

🎁 Benefits & Perks

• 💰 Competitive base pay ($135K–$280K)
• 📈 Stock options as part of compensation
• 🏥 Full medical, financial, and other benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3On-site (Virtual)· 3-4 hours