🛠 Tech Stack

💼 About This Role

You'll lead patient support center operations and a team of case managers, ensuring compliance and quality service. Your expertise drives program management and patient outcomes in a fully remote role.

🎯 What You'll Do

• Lead and motivate a team of case managers.
• Oversee workload management for patient and physician coverage.
• Identify and implement improvements to enhance patient/provider experience.
• Monitor team performance and compliance with KPIs and SLAs.

📋 Requirements

• Bachelor's Degree required; advanced degree preferred.
• 5+ years of experience in pharmaceutical, biotech, or patient support sector.
• 2+ years of leadership experience in a management role.
• Experience with direct provider and patient interaction.

✨ Nice to Have

• Advanced degree preferred.
• Proficiency in CRM systems.
• Experience in hiring and managing high performing teams.

🎁 Benefits & Perks

• 💰 Competitive salary range $125,600 - $234,000
• 🏥 Comprehensive benefits including medical and financial perks
• 🏦 401(k) eligibility with company contributions
• 🏖️ Generous PTO including vacation, sick leave, and parental leave
• 📈 Professional development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 1 hour
3. 3Panel Interview· 1 hour