🛠 Tech Stack

💼 About This Role

You'll own the full lifecycle of customer renewals at Knock, an API-first notification platform. Your core impact is driving retention and expansion for existing customers through proactive commercial conversations. You'll help shape renewal processes as an early hire in a fast-growing Series A startup.

🎯 What You'll Do

• Own renewals from early outreach to contract execution
• Lead pricing discussions and contract negotiations
• Identify upsell and expansion opportunities
• Maintain renewal forecasts and flag at-risk accounts

📋 Requirements

• 2-4 years of experience in renewals, account management, or customer success
• Experience in a B2B SaaS environment
• Comfortable negotiating pricing and contract terms
• Familiarity with CRM tools (Salesforce or similar)

✨ Nice to Have

• Understanding of SaaS metrics like ARR and churn
• Experience at an early-stage or fast-growing company

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 🏥 Health, dental, and vision benefits
• 🏢 Remote-friendly work environment
• 📈 Equity as part of compensation

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical / role-specific interview· 45 min
4. 4Reference check· 30 min
5. 5Offer· N/A