Tech Stack

Description

You will serve as a first or second point of contact for customer inquiries, resolving technical issues through SQL queries, API testing, and log analysis. You'll own issues end-to-end, collaborate with engineering teams, and contribute to documentation and incident management to improve system stability and customer experience.

Requirements

• 3–5 years of experience in technical support or customer-facing technical roles
• Proficiency with ticketing systems (e.g., Jira)
• Strong SQL skills for data analysis
• Familiarity with API testing tools (e.g., Postman) and scripting (bash)
• Excellent communication skills to explain technical topics to diverse audiences

Responsibilities

• Resolve customer inquiries via chat, email, and ticketing systems
• Troubleshoot technical issues using SQL, API testing, and log analysis
• Assist with system configuration, API troubleshooting, and integration support
• Create and maintain knowledge base articles and operational documentation
• Escalate complex issues to Product/Engineering teams with reproduction steps