Description

As a Shift Leader at Blank Street, you'll lead a team in a fast-paced cafe environment, ensuring quality products and excellent customer service. You'll support the General Manager with operations, train new employees, and drive sales initiatives to build a loyal customer base. This role offers the opportunity to set the tone and create lasting connections in a new neighborhood.

Requirements

• Experience in customer service or hospitality industry
• Strong knowledge of coffee and equipment
• Strong decision-making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections

Responsibilities

• Craft coffee products and serve customers with energy and empathy
• Support GM and Training Team in training new employees
• Open and close location safely (key holder) and ensure cleaning duties are followed
• Handle minor customer issues positively and solution-focused
• Lead operations and marketing initiatives to increase foot traffic and sales