💼 About This Role

You'll lead a fully remote team of immigration paralegals, ensuring high performance and operational excellence. You'll drive process improvements and cross-functional collaboration to enhance service delivery and client satisfaction. This role offers the opportunity to shape a high-impact international operations team.

🎯 What You'll Do

• Lead and manage a remote team of immigration paralegals, ensuring high performance.
• Conduct regular team meetings, one-on-one sessions, and skip-level discussions.
• Monitor case processing and workflow trackers for timely and accurate updates.
• Oversee escalation management and implement preventive solutions.
• Track performance metrics and operational KPIs for continuous improvement.

📋 Requirements

• 5+ years of experience as an immigration paralegal.
• 3+ years of proven experience in operations management or team leadership.
• Bachelor's degree in Business Administration, Operations Management, or related field.
• Strong experience managing remote teams and driving performance.

✨ Nice to Have

• Experience with performance tracking tools and ticketing systems.
• Solid understanding of US immigration processes and client service workflows.

🎁 Benefits & Perks

• 💰 Competitive compensation aligned with experience and leadership responsibilities.
• 🏠 Fully remote work environment with flexible working arrangements.
• 🚀 Career growth opportunities in operations leadership and process excellence.
• 📚 Training and development to strengthen leadership and operational expertise.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 45 min