🛠 Tech Stack

💼 About This Role

You'll provide technical support for Inovalon's healthcare data platform, handling inbound calls, emails, and chats. You'll drive first-call resolution and document issues in CRM. This remote role offers growth in health IT.

🎯 What You'll Do

• Answer inbound customer calls, emails, and chats
• Resolve technical issues with first-call resolution
• Document all activities in CRM per procedures

📋 Requirements

• 2 years of customer service experience
• Experience with MS Office products
• Experience with Salesforce ticketing system
• High School diploma or GED

✨ Nice to Have

• Healthcare IT industry experience
• EDI knowledge (ANSI 835, 837, 270/271)
• Experience with SaaS support

🎁 Benefits & Perks

• 🏥 Health insurance
• 💰 401k with company match
• 🏖️ 18+ days PTO
• 🛡️ Company-paid disability

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 30 min

🚩 Heads Up

• Requires 'Must be local to Atlanta, Nashville or Tampa area' despite remote listing