🛠 Tech Stack

💼 About This Role

You'll be at the forefront of assisting customers building amazing digital experiences using Contentful's cutting-edge technologies. You'll identify and troubleshoot Contentful-related issues, resolving them through ticket-based assistance and escalating when necessary. This role offers the chance to work with large-scale customers relying on Contentful for mission-critical applications.

🎯 What You'll Do

• Provide ticket-based technical support to customers
• Identify and troubleshoot Contentful-related issues
• Escalate complex issues to Engineering team
• Create and improve internal support processes

📋 Requirements

• 2+ years experience in customer-facing support roles
• Experience with APIs and API-based SaaS integrations
• Troubleshooting in one or more: JavaScript, Java, Ruby, .Net, PHP, Python, Objective-C, or Swift
• Understanding of web and mobile app development

✨ Nice to Have

• Experience with Agile/Scrum environment
• Ability to read and process server logs
• Experience working with global teams

🎁 Benefits & Perks

• 📈 Stock Options for full-time employees
• 🏥 Fertility and family building benefits
• 📚 Annual education budget to improve skills
• 🧘 Wellbeing stipend for physical, financial, or emotional health
• 📱 Monthly communication stipend and phone hardware upgrade

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min