🛠 Tech Stack

💼 About This Role

You'll lead and scale the Client Tech team supporting restaurant clients, blending hands-on operations with strategic process improvements. You'll own people, processes, and quality while preparing for new product launches. This role offers end-to-end ownership in a high-growth SaaS environment.

🎯 What You'll Do

• Lead day-to-day operations including escalations, quality audits, and performance management
• Build scalable processes to handle increased volume without proportional headcount growth
• Prepare the team for new product launches and market expansion
• Collaborate cross-functionally with Engineering, Sales, and Onboarding

📋 Requirements

• Experience running an operations team (network ops, IT ops, or similar)
• Track record of leading Team Leads or supervisors, not just individual contributors
• Bilingual in English and Mandarin (required for client and team communication)
• Comfortable with technical concepts: networking basics, SSH, VPN, hardware setup

✨ Nice to Have

• Experience in restaurant tech, SaaS, or high-growth startups
• Background in process improvement or operational efficiency
• Experience managing distributed teams across time zones

🎁 Benefits & Perks

• 🚀 Ownership - Full autonomy to run your team and shape operations
• 🎯 Impact - Directly support thousands of small restaurant owners
• 📈 Growth - Scale with company launching new products and markets
• 💰 Competitive compensation - Salary commensurate with experience

🚩 Heads Up

• Role mixes hands-on ops with strategic work without clear split
• No salary range provided; estimated from context