🛠 Tech Stack

💼 About This Role

You'll lead Incident, Change, and Problem Management programs for a global tech company, driving data-driven reliability improvements across critical systems. You'll define operational health metrics and deliver clear visibility to leadership.

🎯 What You'll Do

• Lead Incident, Change, and Problem Management programs end-to-end
• Define and report on operational health metrics and risks
• Coach and develop a team of Major Incident Managers
• Own Post-Incident Review process and drive systemic improvements

📋 Requirements

• 5-8 years managing Major Incident Management or Problem Management in multinational companies
• Proven people management experience leading incident-focused teams (Incident Managers, SRE, NOC)
• Strong understanding of ITIL frameworks applied pragmatically in modern engineering
• Experience establishing post-incident review practices and driving systemic improvements

✨ Nice to Have

• Familiarity with Atlassian products (Jira Service Management, Confluence, Statuspage)
• Experience using AI tooling for outage resolution and problem management

🎁 Benefits & Perks

• 🏖️ 23 days PTO per calendar year plus sick leave and holidays
• 💰 401(k) with 4% match fully vested on day one
• 🚗 Fully paid parking in downtown Austin
• 🌍 Global workforce with employees in 20+ countries
• 🎉 Annual kick-off and monthly catered events