Tech Stack

Description

You will partner with Customer Success Managers to deliver operational excellence for enterprise customer accounts, support onboarding and training, drive platform adoption, and oversee campaign setup and optimization across paid social and programmatic media.

Requirements

• 1-3 years of experience in digital advertising, media operations, customer success, or marketing analytics
• Proven ability to execute, optimize, and analyze paid media campaigns across social and programmatic platforms
• Strong analytical, problem-solving, and presentation skills with proficiency in Excel, PowerPoint, or BI tools
• Excellent communication and organizational skills with ability to manage multiple workstreams
• Growth mindset and ability to work CDMX hours to support US-based global accounts

Responsibilities

• Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts
• Support customer onboarding, training sessions, and quarterly business reviews to drive platform adoption and retention
• Oversee end-to-end campaign setup, optimization, and performance tracking across platforms such as Meta, TikTok, Pinterest, Snap, Reddit, DV360, Google Ads, and The Trade Desk
• Conduct campaign analysis and provide actionable insights and recommendations to customers and internal teams
• Build and maintain performance dashboards and reporting frameworks, ensuring data accuracy and visibility