🛠 Tech Stack

💼 About This Role

You'll serve as a front-line representative of the Vivid Seats brand, managing inbound customer interactions across multiple channels. Your core impact will be delivering exceptional service experiences and ensuring a seamless customer journey from purchase through event entry. This role offers growth into specialized areas like Game Center fan engagement.

🎯 What You'll Do

• Resolve customer inquiries with empathy, accuracy, and efficiency.
• Guide customers through purchase, ticket delivery, and event entry.
• Monitor and resolve order alerts and potential issues proactively.
• Collaborate cross-functionally to resolve complex issues.

📋 Requirements

• 1-2 years of customer service experience via phone, email, and live chat.
• Flexible schedule to work evenings, weekends, and holidays.
• Excellent verbal and written communication skills.
• Experience with Zendesk or similar help desk software.

✨ Nice to Have

• Team player mentality and drive to contribute to culture.
• Sense of curiosity to ask questions and improve work.
• Passion for live events (sports, concerts, or theatre).

🎁 Benefits & Perks

• 🏖️ Flex PTO and mental health days.
• 🏥 Medical, dental, and vision insurance.
• 💰 401K matching.
• 🎟️ Quarterly credits and discounts for live events.
• 🏢 Hybrid model (3 days in office, 2 remote).