Tech Stack

Description

You'll solve problems for local retail businesses by providing phone and email support for POS software and hardware, becoming a product expert, and helping customers run their stores effectively.

Requirements

• Experience with PC hardware troubleshooting
• Strong written, telephone, and personal communication skills
• Advanced knowledge of Windows OS (10 Pro, 11 Pro, Server 2016)
• Experience with network protocols, switches, and firewall configuration
• Excellent customer service skills and growth mindset

Responsibilities

• Handle phone calls and emailed tickets within SLA
• Troubleshoot technical issues in Windows and SQL Server
• Troubleshoot PC hardware, printers, cash drawers, scanner scales, and network firewalls
• Maintain lab environments for testing software updates
• Maintain documentation for products and training