🛠 Tech Stack

💼 About This Role

You'll serve as a trusted product expert and primary contact for inbound technical inquiries. You'll diagnose and fix issues, answer product questions, and guide best practices. You'll collaborate with cross-functional teams to drive product adoption and enhance customer satisfaction.

🎯 What You'll Do

• Own customer inquiries end-to-end (how-to, break-fix, integration, best practices)
• Become a trusted product expert mastering dashboard, integrations, troubleshooting
• Drive increased product adoption by enabling customers to utilize the platform
• Collaborate with team members, Customer Success, Product, Engineering cross-functionally

📋 Requirements

• 2–3 years experience supporting technical products in SaaS or mobile
• Degree, boot camp certification, or equivalent practical experience
• Proficiency with case management tools (Salesforce, Zendesk)
• Hands-on experience with HTML, CSS, APIs, or SQL

✨ Nice to Have

• Experience with Postman, Snowflake, or Kibana
• Domain knowledge in SaaS, Mobile Technology, APIs, Marketing Automation

🎁 Benefits & Perks

• 💰 Competitive compensation including equity
• 🏖️ Flexible paid time off
• 🏥 Comprehensive medical, dental, vision, life, disability
• 👶 Equal paid parental leave and fertility benefits
• 📚 Learning stipend and professional development

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min