🛠 Tech Stack

💼 About This Role

You'll deploy AI solutions and design conversational experiences for customers at Nextiva, working on prompt engineering and workflow design for LLM-based agents. Your core impact is ensuring successful delivery of AI-driven customer experience products, translating business needs into scalable AI workflows.

🎯 What You'll Do

• Design and optimize AI agents using advanced prompt engineering techniques.
• Create structured workflows and decision trees to guide AI agent behavior.
• Work directly with customers to understand business needs and integration requirements.
• Build and maintain automation workflows using platform workflow builders.

📋 Requirements

• 1+ years of experience in AI product implementation or customer success engineering.
• Strong hands-on experience with LLMs (GPT-4o, Gemini, Claude) for building agents.
• Solid understanding of Generative AI concepts and prompt engineering.
• Basic knowledge of Python, APIs, and SaaS tools.

✨ Nice to Have

• Knowledge of vector databases, embeddings, or RAG workflows.
• Experience with API-based integrations.
• Familiarity with enterprise customer environments (CRM, CX platforms).

🎁 Benefits & Perks

• 🌙 Night Shift schedule with remote work flexibility.
• 🚀 Growth path into AI Solutions Engineering or Customer Success Leadership.
• 🏢 In-office collaboration in Bengaluru with potential for occasional onsite work.
• 📚 Training on product capabilities and best practices.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 30 min