🛠 Tech Stack

💼 About This Role

You'll take full ownership of a diverse and strategic customer portfolio, guiding them through onboarding and adoption while ensuring maximum impact from our cybersecurity solutions. You'll work cross-functionally to drive long-term value and retention. This role offers autonomy and the chance to shape the customer journey end to end in a high-growth cybersecurity scale-up.

🎯 What You'll Do

• Own a portfolio of customers and guide them with tailored strategies for adoption and retention.
• Identify upsell and cross-sell opportunities by understanding customer needs.
• Advocate for customers internally and influence product improvements through feedback.
• Collaborate with Product, Engineering, Sales and other teams for seamless customer experiences.

📋 Requirements

• At least 5 years of experience in Customer Success, Account Management, or similar customer-facing role.
• Fluent in German and English for client conversations.
• Highly analytical with ability to turn data into actionable insights.
• Tech-savvy with experience in SaaS or cybersecurity environment preferred.

✨ Nice to Have

• Experience with CRM systems such as HubSpot or Salesforce.
• Background working with national CERTs or intelligence agencies.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO including wellbeing and volunteering days.
• 🌐 Remote-friendly culture with regular company-wide get-togethers.
• 🍱 Weekly lunches (NL) and Thursday socials.
• 📈 Full ownership of a strategic function in a high-growth cybersecurity scale-up.
• 🤝 Work with top-tier professionals from national CERTs and tech backgrounds.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study or Presentation· 60 min