💼 About This Role

You'll oversee a small team of Customer Solutions Specialists, providing coaching and guidance to ensure exceptional customer experiences. You'll be hands-on with customer onboarding and act as a point of escalation for complex applications. This role combines leadership with direct customer support in a flexible hybrid work environment.

🎯 What You'll Do

• Coach and guide a team of Customer Solutions Specialists
• Handle escalated customer cases and complex credit assessments
• Monitor workloads, rosters, and team performance metrics
• Own the customer onboarding journey for high-value clients

📋 Requirements

• 3-5 years experience in lending, credit assessment, or customer onboarding in financial services
• Proven track record of delivering high-quality customer service and meeting performance targets
• Strong team communication and coaching skills
• Knowledge of credit and ability to make decisions within defined frameworks

✨ Nice to Have

• Relevant qualification in finance, business, or related field
• Advanced product and market positioning skill
• Conflict resolution and decision-making under pressure

🎁 Benefits & Perks

• 👶 26 weeks paid parental leave
• 🏢 Flexible hybrid work policy
• 🎂 Day off on your birthday
• 💡 Collaborative teams with flat structure
• 🏋️ End of trip facilities