💼 About This Role

You'll own the end-to-end success of 8–10 strategic enterprise customers, driving adoption, renewal, and expansion. You'll build executive relationships with CIO/CISO stakeholders and ensure customers achieve measurable business outcomes. This is a leadership-caliber individual contributor role with high autonomy.

🎯 What You'll Do

• Own account health and commercial posture for each customer
• Conduct Executive Business Reviews tied to business outcomes
• Build and govern multi-year Success Plans
• Proactively identify and mitigate renewal risks

📋 Requirements

• 8-12+ years managing complex enterprise customers in SaaS
• Demonstrated ownership of large multi-threaded accounts with executive visibility
• Proven experience driving renewals and expansion
• Executive-level communication and presentation skills

✨ Nice to Have

• Identity/security domain experience (Okta, SailPoint, CyberArk, etc.)
• Exposure to compliance initiatives (SOX, ISO, NIST, SOC 2)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min