💼 About This Role

You'll design and manage retention, health, renewal, and upsell programs for Attio, a CRM built for the AI era. You'll drive customer adoption and long-term success through high-touch plans and scaled programs.

🎯 What You'll Do

• Lead high-touch success plans for top accounts
• Design and execute strategies to monitor health and drive adoption, retention, and up-sells
• Partner with CSMs to codify best practices and build reusable program templates
• Contribute to one-to-many scaled programs for second-tier accounts

📋 Requirements

• 5+ years of relevant professional experience
• 3+ years in a CS or Account Management role
• Experience coaching customers on complex software products
• Experience at early or growth-stage startups

✨ Nice to Have

• Experience building programs in addition to customer relationship skills
• Collaboration with SE, post-sale, and Support teams

🎁 Benefits & Perks

• 🚀 High-growth startup environment with top investors
• 🏢 Hybrid work in London
• 📈 Career growth at a well-funded company

📨 Hiring Process

30-min intro call, 30-min hiring manager, case study, panel interviews, 30-min CEO conversation.