🛠 Tech Stack

💼 About This Role

You'll be the first Customer Success Manager for the Italian market, building strong relationships with early clients and ensuring their success. Your core impact will be managing the entire post-sales process, from onboarding to upselling, directly shaping the customer journey in a new market. This role offers exceptional career growth as the team and market expand.

🎯 What You'll Do

• Guide Italian customers through onboarding and training.
• Act as main contact, building trusted relationships.
• Identify upselling and cross-selling opportunities.
• Gather customer feedback to inform product and strategy.

📋 Requirements

• Native Italian speaker and proficient in Spanish.
• 1-5 years in customer-facing role, ideally in SaaS or B2B.
• Comfortable with sales and support tools (e.g., Salesforce, Intercom).

🎁 Benefits & Perks

• 🚀 Career development opportunities as first CSM for Italy.
• 🍱 Lunch vouchers
• 🏥 Health insurance
• 🏖️ 5 extra days off per year

📨 Hiring Process

Interview with Country Manager, business case, then interview with Chief of Staff.