🛠 Tech Stack

💼 About This Role

You'll own the full customer journey for enterprise payments on-chain, from pre-sales to scaled adoption. You'll build playbooks and feedback loops that turn design partners into long-term anchors of our ecosystem. This is a founding role defining customer success at a high-growth blockchain infrastructure company.

🎯 What You'll Do

• Support enterprise deal cycles with technical and operational depth during evaluation.
• Map partner use cases to Tempo's architecture in pre-sales solution design.
• Build and manage onboarding programs for enterprise customers and ecosystem partners.
• Establish health metrics, QBRs, and success frameworks to manage risk and growth.

📋 Requirements

• 3-5 years in customer success or solutions engineering at a blockchain or fintech infrastructure company.
• Deep familiarity with enterprise B2B sales cycles and post-sales deployment.
• Experience working with developers or integration teams.
• Track record of building CS functions from scratch (playbooks, tooling, team structure).

✨ Nice to Have

• Experience with API-first platforms.
• Background in stablecoins or payments infrastructure.
• High EQ and service-oriented mindset.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health, dental, and vision insurance
• 💰 Equity package
• 🍴 Daily lunch in office
• 🚀 Opportunity to shape a founding function