3h ago

Enterprise Customer Success Manager

Remote - GA
full-timesenior RemoteInternet of Things, Connected Operations

Description

You will partner with mid-to-large enterprise accounts to drive wide-scale business transformation, building multi-year success plans and aligning with executive stakeholders to turn operational data into measurable outcomes. You'll work cross-functionally to ensure innovation is grounded in real-world operational challenges, making a tangible impact on safety, efficiency, and sustainability for essential industries.

Requirements

  • 4+ years in Senior Customer Success, Account Management, or strategic consulting
  • Solid priority management and high emotional intelligence for enterprise accounts
  • Adept at solving complex problems and communicating with executive stakeholders
  • Proven ability to build success plans and achieve measurable outcomes

Responsibilities

  • Conduct workshops to understand customer business and recommend Samsara platform usage
  • Own executive-level customer strategy by leading data-driven business reviews
  • Drive adoption, expansion, and long-term partnership across complex enterprise organizations
  • Deeply understand Samsara platform capabilities and explain them to various industries
  • Champion Samsara's cultural principles
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