🛠 Tech Stack

💼 About This Role

You'll design and deliver customer education programs that maximize product adoption for enterprise clients using a complex SaaS platform. Collaborate with cross-functional teams to build structured training journeys aligned to business goals.

🎯 What You'll Do

• Lead discovery sessions to define goals and learning needs
• Deliver virtual and onsite training sessions
• Collaborate with internal teams on content accuracy
• Monitor training effectiveness and iterate content

📋 Requirements

• 5+ years in instructional design or customer education in SaaS
• Facilitation of virtual and in-person training
• Instructional design frameworks like ADDIE or SAM
• Experience with eLearning authoring tools (Articulate 360, Captivate)

✨ Nice to Have

• Spanish or French proficiency
• Cross-functional collaboration experience

🎁 Benefits & Perks

• 💰 Competitive salary $84,000-$103,000
• 🏢 Equity opportunities
• 🏖️ Flexible PTO and paid parental leave
• 🏠 Home office support and equipment setup
• ✈️ Travel allowance for customer engagements

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min

🚩 Heads Up

• 40% travel requirement could be demanding