🛠 Tech Stack

💼 About This Role

You'll define the long-term vision for a unified customer support ecosystem blending CRM platforms with AI agents. You'll lead the transformation from reactive to proactive, AI-first automation that improves efficiency and satisfaction. This role offers significant executive visibility in a high-growth marketplace.

🎯 What You'll Do

• Define and execute product vision for customer experience technology
• Lead transformation from reactive ticketing to proactive AI-first solutions
• Own strategy for integrating Salesforce and Zendesk platforms
• Drive development of AI agents and LLM-powered support tools

📋 Requirements

• 10+ years of product management in customer experience or support tech
• Deep expertise in Salesforce and Zendesk integrations and workflows
• Proven experience delivering AI-driven support solutions at scale
• Strong analytical skills translating data into product decisions

✨ Nice to Have

• Experience in marketplaces, real estate, or multi-sided platforms
• Consultative product development with stakeholder alignment

🎁 Benefits & Perks

• 💰 Competitive base salary $169,300-$284,700
• 🏠 Remote-first work model across the US
• 🏥 Comprehensive healthcare (medical, dental, vision)
• 📈 Equity awards based on performance
• 🏖️ Paid time off and flexible arrangements

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Product Interview· 60 min
4. 4Executive Interview· 45 min

🚩 Heads Up

• No explicit mention of interview steps in listing