Description

As an Enterprise Success Manager, you will own business outcomes for a portfolio of enterprise commerce customers, driving adoption, value realization, retention, and expansion. You'll build trusted relationships with VP- and C-level stakeholders, lead strategic onboarding and QBRs, and collaborate cross-functionally to deliver enterprise-scale solutions.

Requirements

• 6+ years in Customer Success or Account Management within eCommerce or digital commerce
• Proven success managing enterprise commerce customers with complex implementations
• Experience delivering end-to-end solutions across multi-product commerce platforms
• Track record driving adoption, retention, and expansion in senior-stakeholder environments
• Ability to navigate multi-stakeholder enterprise organizations

Responsibilities

• Own business outcomes for enterprise customers: adoption, value realization, retention, expansion
• Build trusted relationships with VP- and C-level executives as strategic advisor
• Lead strategic onboarding, success planning, and executive-level QBRs
• Proactively identify risk, manage escalations, and drive mitigation strategies
• Partner with Enterprise Sales on renewals, expansions, and account strategy