🛠 Tech Stack

💼 About This Role

You'll join the client success team supporting account managers with administrative tasks. You'll document meetings, prepare agendas, and manage client data in Gainsight. This role is an independent contractor position with a fixed EST schedule.

🎯 What You'll Do

• Document key points and action items during meetings.
• Prepare detailed agendas with account managers.
• Input and manage client data in Gainsight platform.
• Process and submit tickets for client requests.

📋 Requirements

• Proven experience in administrative support or customer service.
• Strong organizational skills with multitasking ability.
• Excellent written and verbal communication skills.
• Proficiency in CRM software, preferably Gainsight.

✨ Nice to Have

• Experience with Gainsight platform.
• Background in IT or MSP industry.
• Experience with change management initiatives.

🎁 Benefits & Perks

• 🏖️ Remote work from anywhere in Philippines.
• ⏰ Fixed schedule Monday-Friday 9am-6pm EST.
• 📈 Growth opportunities within a recognized IT partner.
• 🏆 Award-winning company culture (Forbes Best Startup Employers).

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 day