🛠 Tech Stack

💼 About This Role

You'll join BlueCat's Corporate Services team supporting internal IT operations. Your core impact will be ensuring seamless technical support for employees across hybrid environments. This role stands out with an award-winning culture and great workplace recognition.

🎯 What You'll Do

• Provide first-line IT support to employees via ticketing system.
• Troubleshoot hardware, software, and network issues.
• Maintain and configure workstations and peripherals.
• Assist with onboarding and offboarding procedures.

📋 Requirements

• 1-2 years of IT helpdesk experience.
• Proficiency in Windows and macOS environments.
• Knowledge of Active Directory user management.
• Experience with ticketing systems like Jira or ServiceNow.

✨ Nice to Have

• Certification in CompTIA A+ or similar.
• Familiarity with network fundamentals (DNS, DHCP).
• Experience with SaaS tools (Office 365, Slack, Zoom).

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health and dental coverage
• 💻 Home office stipend
• 📈 Professional development budget

📨 Hiring Process

Estimated timeline: 1-2 weeks

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 30 min