🛠 Tech Stack

💼 About This Role

You'll act as the first point of contact for the French-speaking community, managing inquiries via email and social media with a high-vibe, brand ambassador approach. Your core impact will be turning every interaction into a positive experience, handling order processing, shipment tracking, and returns using Gorgias and Shopify. This fully remote role requires flexibility for later shift coverage and high-volume product launches.

🎯 What You'll Do

• Handle customer inquiries in French via email and social media.
• Manage order processing, shipment tracking, and returns using Gorgias and Shopify.
• Engage with the community to build long-term loyalty and brand advocacy.
• Provide flexible support during product launches and promotional spikes.

📋 Requirements

• Native or professional-level fluency in French (C2).
• 1–3 years of experience in Customer Support or Community Management in D2C/E-commerce.
• Ability to work a flexible schedule of 30–40 hours per week.
• Comfortable working later shift coverage to meet market demand.

✨ Nice to Have

• Experience with Gorgias or Shopify.
• Background in a fast-paced startup environment.
• Knowledge of the French market or beverage industry.

🎁 Benefits & Perks

• 🌍 Global Work Exposure: Collaborate with dynamic, forward-thinking teams across international markets.
• 🏠 Flexible Remote Work: Fully remote position with flexible hours (30–40 hours/week).
• 📚 Learning & Development: Access opportunities to build skills in a hyper-growth startup environment.
• 🤝 Supportive Environment: Inclusive, high-performing culture that values your perspective.